Terms of Use
Version 1.0 · Last updated: October 23, 2026
These Terms of Use apply to our website smarthnd.com and to SMART's automated assistants: the website chat, our WhatsApp assistant (+504 9227-4733), and our assistant on SMART's Facebook page, Messenger and Instagram. By using them, you agree to these Terms. If you don't agree, please don't use them.
Summary
- Our website and assistants give general information about SMART's services. They are not professional advice.
- Our assistants are AI and can be wrong. A person can step in whenever you ask.
- Prices on the website are for information. What you pay is what your signed agreement, quote or pro forma says.
- Use the site and the assistants lawfully and respectfully. Don't send sensitive data.
- How we handle your data is in our Privacy Policy.
1. Who we are
"SMART," "we" and "us" mean Diego Moradel, doing business as SMART, Oak Lawn, Illinois, United States · Catacamas, Olancho, Honduras · contact@smarthnd.com · +504 9227-4733. Diego Moradel is forming SMARTHND AGENCY LLC, an Illinois limited liability company (pending state approval), to run SMART; once it is approved, it will take over these Terms and we will update this page.
2. Using the website and our assistants
2.1 Our website and assistants are meant for adults and businesses interested in SMART's services. You must be at least 18 to use them.
2.2 We may change, pause or stop any part of the website or the assistants at any time, without notice. We don't promise they will always be available or error-free.
2.3 Using the website and talking to our assistants is free. Message and data rates from your phone or internet provider may apply.
3. Our automated assistants (AI)
3.1 You're talking to an AI. Our assistants are automated assistants that use artificial intelligence. They introduce themselves as SMART's automated assistant and confirm they're AI whenever you ask.
3.2 AI can make mistakes. Answers may be wrong, incomplete or out of date. Nothing an assistant says is legal, tax, financial, medical or other professional advice, and it isn't a promise or a binding offer. Check anything important with a person on our team before you rely on it.
3.3 A person is available. Ask, in your own words, to talk to a person, and someone from our team will reply. The assistant also hands you to a person for special pricing, complaints and sensitive topics.
3.4 Comment replies. If you comment on one of SMART's Facebook or Instagram posts, our assistant may reply to your comment publicly and send you one private message about what you asked. We only send these messages to people who commented. Write STOP or BAJA at any time to stop.
3.5 Don't send sensitive data. Don't type or send card or bank numbers, passwords, ID numbers, health information or other sensitive data in the chat, on WhatsApp, Messenger or Instagram. Conversations are saved in our CRM and processed by our AI provider, as explained in our Privacy Policy.
4. Prices and offers
4.1 Prices on the website are for information only. They show our standard packs and may change at any time. We show the Honduran version (lempiras, precio final) or the US version (US dollars, before any tax) based on your approximate location.
4.2 What you pay is what your written agreement says. A price, discount or offer is binding only when it appears in a written quote, a pro forma (Honduras) or a signed service agreement from SMART, or at a Stripe checkout we send you. Quotes are valid for 15 days. If the website or an assistant says something different from your quote, pro forma or agreement, the written document controls.
4.3 Founding prices and promotions are limited and apply only as stated in your quote or pro forma.
4.4 If you hire SMART, your signed service agreement (or, for online payments in US dollars, our Terms of Service for paid services and Refund & Cancellation Policy, which we send you with your quote or payment link) governs the services. These Terms of Use cover only the website and the assistants.
5. Acceptable use
When you use our website or assistants, please don't:
- break the law or anyone's rights, or use them for fraud, spam or harassment;
- send threats, hate speech, sexual content, or content involving minors;
- try to trick, "jailbreak" or overload the assistants, get them to produce harmful content, or extract our instructions or other people's data;
- scrape, copy or automatically collect content from the website or the assistants, or use them to train AI models;
- try to access our systems, CRM or accounts without permission, or interfere with the website's security; or
- pretend to be someone else, or send other people's personal data without their permission.
We may ignore, hide or delete comments and messages that break these rules, block accounts or numbers, and report illegal activity.
6. Your messages and comments
6.1 You keep the rights to what you write to us. You allow SMART to use your messages and comments to reply to you, to provide and improve our website and assistants, and as described in our Privacy Policy.
6.2 Comments on our Facebook and Instagram posts are public. Don't post anything there you want to keep private; send a private message or email instead.
6.3 Don't send us material you don't have the right to share.
7. Intellectual property
The website, its design, texts, images, videos, logos, the name SMART, and our assistants (including their prompts and software) belong to SMART or our licensors. You may view the website and share links to it. You may not copy, sell, modify or reuse our content or the assistants' outputs as your own without our written permission. Names and logos of other companies (such as WhatsApp, Facebook, Instagram, Google and Stripe) belong to their owners.
8. Third-party platforms and links
8.1 Our assistants run on platforms we don't control. When you use WhatsApp, Messenger, Facebook or Instagram, Meta's terms and policies also apply to you, including the WhatsApp Terms of Service (https://www.whatsapp.com/legal/terms-of-service), the Meta Terms of Service (https://www.facebook.com/terms), the Instagram Terms of Use (https://help.instagram.com/581066165581870) and Meta's Privacy Policy (https://www.facebook.com/privacy/policy).
8.2 Our website links to other sites (for example Facebook, Instagram, TikTok, WhatsApp and Stripe). We're not responsible for their content, availability or privacy practices.
8.3 We're not responsible for outages, changes or decisions of these platforms.
9. Disclaimers
THE WEBSITE AND OUR ASSISTANTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", FOR GENERAL INFORMATION. TO THE EXTENT THE LAW ALLOWS, SMART MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. Any warranty for paid services is only the one in your signed service agreement.
10. Limitation of liability
10.1 To the extent the law allows, SMART is not liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue or data, arising from your use of the website or our assistants, or from relying on an assistant's answer.
10.2 To the extent the law allows, SMART's total liability for any claim about the free use of the website or our assistants is limited to US$100. Claims about paid services are governed by your service agreement.
10.3 Nothing in these Terms limits liability that the law does not allow to be limited (for example, for fraud or willful misconduct), or any rights you have as a consumer that can't be waived.
11. Governing law and disputes
11.1 These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict-of-law rules. Disputes go to the state or federal courts in Cook County, Illinois, and either party may use small-claims court for a qualifying claim. Before filing a claim, please write to us at contact@smarthnd.com so we can try to solve it within 15 days.
11.2 If you are in Honduras or another country, any mandatory protections of your local law still apply to you (in Honduras, for example, the Ley de Protección al Consumidor). A signed service agreement follows its own governing-law clause (for clients in Honduras, Honduran law).
12. Changes to these Terms
We may update these Terms. The version and "Last updated" date at the top show the current version. Changes apply from the day they're posted. If you keep using the website or our assistants after that, you accept the new Terms.
13. General
If any part of these Terms is unenforceable, the rest stays in effect. If we don't enforce a right, we haven't waived it. If these Terms and the Spanish version (Términos de uso) differ, the version in the language you used with us controls.
14. Contact
SMART · Diego Moradel, doing business as SMART Oak Lawn, Illinois, United States · Catacamas, Olancho, Honduras Email: contact@smarthnd.com · Phone / WhatsApp: +504 9227-4733 · https://smarthnd.com