How to delete your data from SMART

Last updated: October 20, 2026

You can ask SMART to delete the personal data we have about you at any time, at no cost. This page explains how, for each way you may have contacted us. It is part of our Privacy Policy.

What data we may have

Depending on how you contacted us: your WhatsApp number and profile name; your Facebook or Instagram profile name and the ID Meta gives your account for our page; your comments on our posts and your messages with us (including files you sent); what you typed in our contact form; and, only if you accepted cookies, your website chat messages and your website activity linked to a random visitor ID; and our notes about you, all stored in our CRM and email.

Option 1: WhatsApp

Open your chat with SMART (+504 9227-4733) from the number you used with us.
Send the exact phrase DELETE MY DATA (or ELIMINAR MIS DATOS).
Our assistant replies right away to confirm we got your request, and a person on our team takes over the deletion.

Option 2: Messenger or Instagram

Open your conversation with SMART's Facebook page (Messenger) or SMART's Instagram account, from the account you used with us. If you only left a comment, start a new message to us.
Send the exact phrase DELETE MY DATA (or ELIMINAR MIS DATOS).
Our assistant confirms we got your request, and a person on our team takes over the deletion.

Also on Facebook or Instagram:

Your comments: you can delete your own comments on our posts at any time, directly on Facebook or Instagram.
Connected apps: if you ever logged in to a SMART app with Facebook, you can remove it in Facebook → Settings & privacy → Settings → Apps and websites → Remove. Removing the app stops it from receiving new data; to delete what we already have, also send the phrase above or email us.
Your copy of the chat: deleting our data doesn't delete the conversation in your own Messenger or Instagram app. You can delete or archive it there.

Option 3: Website, website chat, contact form, email or anything else

Email contact@smarthnd.com with the subject "Delete my data" and tell us the email, phone number or account name you used with us. If you wrote your phone number in our website chat, tell us that number and we'll delete the chat records linked to it. If you can't send email, use Option 1 or 2.

Option 4: "Forget this browser" (website activity and chat)

On smarthnd.com, from the browser you used, click "Cookie preferences" at the bottom of the page.
Click "Forget this browser".
Our CRM deletes all the website visit and chat records linked to that browser's visitor ID, and the site deletes what it saved in your browser and the tools' cookies on smarthnd.com, then reloads. The banner will ask you again.

If you accepted cookies before, switching to Reject in the same panel does the same CRM deletion before it clears your browser. If you no longer have that browser, we can delete chat records by the phone number you wrote in the chat (Option 3). Cookies that Microsoft or Meta keep on their own websites can be deleted in your browser settings.

What happens next

"Forget this browser" works right away. For requests by message or email:

Confirmation of your request: within 5 business days. We may ask you to confirm it's you, for example by replying from the same number, account or email.
Deletion: within 30 days, we delete from our CRM, Google files and email the conversations, comments, contact details, notes, website activity and files linked to you, and ask our service providers (such as our AI and hosting providers) to delete what they hold for us.
Final confirmation: we tell you when it's done, by the same channel you used.

What we may keep

Your number or account ID with a "do not contact" note, so we never message you again.
Invoices, contracts and payment records that the law requires us to keep (up to 7 years), if you were a client.
Data needed to resolve an open dispute or legal claim, only until it's resolved.

We keep nothing else.

Data held by others

Meta (WhatsApp, Facebook, Messenger, Instagram) keeps its own copies under its own policies: https://www.facebook.com/privacy/policy and https://www.whatsapp.com/legal/privacy-policy
Google, Microsoft and Meta analytics data from our website (only if you accepted cookies) expires under their retention periods, explained in section 10 of our Privacy Policy.
If you are a customer of one of our clients, we'll forward your request to that business and help it respond.

Questions

SMART · Diego Moradel, doing business as SMART · Oak Lawn, Illinois, United States · Catacamas, Olancho, Honduras Email: contact@smarthnd.com · WhatsApp: +504 9227-4733 · https://smarthnd.com